Skip navigation.

Home > eCosway Rewards Card > Frequently Asked Questions > Card Replacements

Frequently Asked Questions - eCosway Rewards Program

Card Replacements

  1. What should a principal or supplementary cardholder do if his / her name or ID is incorrectly printed on the eCosway Rewards Card due to wrong input by the cardholder?
  2. What if the ID was typed incorrectly by the Redemption Center personnel?
  3. What should a principal or supplementary cardholder do to get a replacement for a damaged (due to the fault of the cardholder) or lost card?
  1. What should a principal or supplementary cardholder do if his / her name or ID is incorrectly printed on the eCosway Rewards Card due to wrong input by the cardholder?
    The cardholder will need to go to the same Redemption Center he or she registered at and fill in an eCosway Rewards Card Replacement Form (available at all Redemption Centers, and for download as a 30K Adobe® PDF file). Then, submit the form together with the existing eCosway Rewards Card to the Redemption Center personnel. The cardholder will need to pay RM 10 for each card replacement and present the eCosway Rewards Card Registration Receipt to collect the card at the same Redemption Center after four weeks. Back to top
  2. What if the ID was typed incorrectly by the Redemption Center personnel?
    The procedure is the same as above except that there will be no charge for the card replacement. Back to top
  3. What should a principal or supplementary cardholder do to get a replacement for a damaged (due to the fault of the cardholder) or lost card?
    The cardholder will need to follow the same procedure as above. Back to top

 

 

 

eCosway logo Privacy Policy | Terms of Use | Advertising & Anti-Spam Policy | Contact Details | About Us

© 2013 eCosway.com Sdn Bhd (Private Limited). All Rights Reserved Worldwide.
The eCosway logo is a trademark of eCosway.com Sdn Bhd (Private Limited).